[[Actuarial Notes Wiki|Wiki]] / [[Exam 5 (CAS)]] / **Claims Processing Changes**
## Definition
==Claims Processing Changes== refer to modifications in how claims are handled, investigated, adjusted, or settled, affecting the timing and pattern of loss emergence and development.
## Types of Changes
- New claims management system
- Revised settlement procedures
- Changed authority levels
- Staffing changes
- Outsourcing arrangements
- Process improvements
## Impact
- Settlement rates may change
- Development patterns shift
- Case reserve practices affected
- Historical data less relevant
## Related Concepts
- [[Settlement Rate#Definition]]
- [[Case Adequacy#Definition]]
## References
- Friedland, Chapter 1